With effect from 23 Nov 2020, all orders will be sent by QExpress.
Please allow for 7 working days (Mondays to Fridays excluding Public Holidays) for order processing + 3-4 days for QExpress delivery.
Orders received on Fridays - Sundays (Singapore Time) will be processed the following week. Delivery is only available from Mondays to Fridays, 9am to 6pm, excluding Saturdays, Sundays & Public Holidays. We do not offer self pick-ups.
For orders below S$120
- QExpress delivery (3 - 4 days) - S$6
- An email with the tracking number will be sent to you once the parcel has been picked up by QExpress.
For orders above $120
- FREE DELIVERY via QExpress delivery (3 - 4 days)
For Urgent Orders or if Deliveries are to be made on specific dates;
- We can arrange for 3-hour urgent delivery. Please contact us via email for rates by providing your postal code.
- Please allow up to 8 weeks to make your order + 3 - 5 working days for delivery;
- We will email you the estimated delivery date of your order as soon as we receive your payment.
We ship worldwide. Following the revised shipping rates from Singapore Post as of 2 Dec 2019, international shipping rates now ranges from S$12 to S$17. All international orders will be sent through SingPost Registered Mail, where a tracking number will be provided;
- International shipping time ranges from 12 to 14 working days to destinations such as Australia, New Zealand, European countries and United States of America;
- International shipping will be longer during peak periods such as Christmas and Chinese New Year. If your country's customs are strict, it may cause a delay in the delivery too;
- We do not charge tax and custom fees. But depending on country, tax and custom fees can be incurred;
- Item value will be declared accordingly. Payment for tax or custom fees is to be held responsible by the recipient, which would be collected at the time of delivery; and
- We do not provide insurance for packages.