Miniature Asian Chef's Shop Policies only applies to all sales made at MiniatureAsianChef.com
- We only accept PayPal. All sales or transactions are final and cannot be changed or cancelled.
- Our products are handmade with high quality polymer clay and there may be slight differences on each piece. Read our Jewellery Care information here.
- The colour of our products may also differ due to lighting and colour calibration of your computer/mobile phone.
- All local and international orders will be sent by Singapore Post (SingPost) registered mail.
- All items will be carefully wrapped with foam/bubble wrap and will be packaged in a box.
REFUND, EXCHANGE AND REPLACEMENT POLICY
- We do not allow a refund, replacement or exchange unless the item is sent incorrectly or is found to be defect upon delivery. If you are not satisfied with your purchase, please contact us immediately after receiving your item, stating the reason and provide photos as well.
- You will not be given a refund, replacement or exchange if the item is found to be damaged or misplaced by you. The same applies to items that are damaged as a result of you (or others) attempting to repair it.
- Refunds or exchanges are not available if you’ve simply changed your mind and no longer want the item or want to exchanged the purchased item(s) for another item(s) in our store.
- We do not accept any request for refunds or exchanges on purchases made from partnering stores, i.e. Independent Market and Farm Store. Our partners' returns & exchange policies may apply.
- Items marked as "Free Gift" or given as a gesture of goodwill are strictly non-exchangeable for cash, credit or goods.
- Any exchange will be for the same item if there is available stock. If the same item is unavailable, you can either select an available product (additional cost will be paid by you if the value is higher, or balance will be refunded) OR full refund of your purchase.
- If a package is returned to us due to incorrect/insufficient information or failure to pick up the package from the post office, a re-delivery fee of S$4 will be imposed.
- Miniature Asian Chef reserves the right to make the final decision to offer an exchange, replacement or refund. We will notify you of our decision within 24 hours.
- Any refund will be made via credit to your PayPal account within 5 working days. You will be notified through email once refund has been made.